| Last updated: | 20 August 2026 |
| Version: | 3.1 |
| Effective for new customers: | immediately |
| Effective for existing customers: | as stated in the applicable notice, no earlier than 30 days after notice |
| Replaces: | Version 3.0 dated 14 May 2026 |
These Terms of Service ("Terms", "Agreement") govern your access to and use of the ReadyCMS platform and the website at https://www.readycms.io (the "Service"), operated by ReadyCMS AB, organization number 559423-1010, Rymdtorget 50 Lgh 1302, 415 65 Göteborg, Sweden ("ReadyCMS", "we", "us", "our").
By creating an Account, purchasing or renewing a subscription, accepting an Order Form, accessing, or otherwise using the Service, you ("Customer", "you") agree to these Terms.
If you enter into this Agreement on behalf of an organization, you represent that you have authority to bind that organization. In that case, "Customer" means that organization.
These Terms are accompanied by and incorporate by reference:
the Privacy Policy;
the Sub-processors list;
the Acceptable Use Policy;
the applicable ReadyCMS pricing page and Service Description; and
any Order Form or written amendment agreed between the parties.
If these documents conflict:
a signed Order Form or written amendment prevails in relation to the specific commercial or technical terms it addresses;
the DPA prevails in relation to Customer Personal Data;
these Terms prevail over the general pricing page, Service Description, and policies; and
the current pricing page applies where these Terms expressly refer to current prices, pricing bands, plan eligibility, or included usage.
1. Definitions
"Account" means an account through which a person accesses the Service.
"Authorized User" means an individual to whom Customer grants access to the Service. Customer is responsible for the acts and omissions of its Authorized Users.
"B2B Add-on" means an optional ReadyCMS business-to-business module or package made available for an additional Fee.
"Business Day" means Monday to Friday excluding Swedish public holidays.
"Business Hours" means 09:00 to 17:00 CET/CEST on a Business Day.
"Charges" or "Fees" means amounts payable for the Service, Subscription Plans, Plugins, add-ons, infrastructure, usage-based services, or other services as specified on the applicable pricing page or in an Order Form.
"Customer Content" means data, works, materials, and other content uploaded to, stored in, transmitted through, or generated through Customer's use of the Service, excluding ReadyCMS Analytics Data and system or server logs generated by ReadyCMS.
"Customer Personal Data" means Personal Data processed by ReadyCMS on Customer's behalf in connection with Customer's use of the Service, as governed by the DPA.
"Data Protection Laws" means applicable laws governing Personal Data, including Regulation (EU) 2016/679 ("GDPR") and the Swedish Data Protection Act (Dataskyddslagen, SFS 2018:218).
"End User" means a natural person interacting with a website, store, application, or other digital property operated by Customer through the Service.
"Enterprise Review" means a commercial and technical review performed by ReadyCMS where Customer's GMV, operational scale, infrastructure requirements, support requirements, security requirements, or other circumstances may justify Enterprise pricing or another custom commercial arrangement.
An Enterprise Review does not by itself require Customer to purchase an Enterprise plan.
"Force Majeure Event" means an event outside the reasonable control of the affected party, including failures of internet or public telecommunications networks, denial-of-service attacks, material cybersecurity incidents not caused by the affected party's failure to use reasonable security measures, power outages, natural disasters, fires, floods, civil disturbance, terrorism, war, pandemic, and binding acts of public authorities.
"Gross Merchandise Volume" or "GMV" means the total gross value of completed commerce transactions processed, facilitated, created, or managed through ReadyCMS during the applicable measurement period.
GMV includes transactions originating or being managed through a ReadyCMS storefront, checkout, API, recurring subscription functionality, administrative order entry, or connected integration where ReadyCMS is used to process or manage the commerce transaction.
Unless otherwise expressly agreed:
GMV includes the gross product or service value;
GMV includes shipping and delivery charges;
GMV includes VAT, sales tax, and other transaction taxes;
GMV is calculated before deducting discounts, promotional reductions, vouchers, credits, refunds, returns, chargebacks, payment-processing fees, or similar adjustments;
refunds, returns, chargebacks, or credits issued after completion of a transaction do not retroactively reduce GMV;
failed transactions, test transactions, duplicate transactions, and transactions canceled before completion are excluded; and
revenue unrelated to commerce transactions processed, facilitated, created, or managed through ReadyCMS is excluded.
ReadyCMS may make reasonable adjustments to prevent duplicate counting, correct manifest errors, or address transactions that have been artificially structured or recorded for the purpose of affecting GMV calculations.
"Intellectual Property Rights" means intellectual property rights worldwide, whether registered or unregistered, including copyrights, database rights, trade-secret rights, trademarks, designs, patents, and rights in know-how.
"Order Form" means a written or electronic order for the Service, including a self-service online subscription.
"Personal Data" has the meaning given under applicable Data Protection Laws.
"Plugin" means an optional ReadyCMS module, extension, integration, or additional capability that may be free, paid, usage-based, or subject to its own pricing tiers.
"ReadyCMS Analytics Data" means aggregated or anonymized information derived from operation and use of the Service for purposes including operating, securing, analyzing, developing, and improving ReadyCMS.
ReadyCMS Analytics Data does not identify Customer, an Authorized User, or an End User.
"Service" means the ReadyCMS platform, including its dashboard, APIs, applications, documentation, hosting and infrastructure components provided by ReadyCMS, and updates made available by ReadyCMS.
"Subscription Plan" means a ReadyCMS base subscription, including Core, Commerce, Growth, Enterprise, or any legacy, partner, promotional, or custom subscription made available by ReadyCMS.
"Subscription Term" means the period for which Customer has subscribed, as specified in an Order Form or, where no separate Order Form exists, the applicable recurring billing period.
"Trailing 12-Month GMV" or "TTM GMV" means GMV accumulated during the immediately preceding rolling 12-month period.
"Supported Browser" means current releases of Microsoft Edge, Mozilla Firefox, Google Chrome, Apple Safari, or another browser expressly supported by ReadyCMS.
2. The Service
2.1 Provision
ReadyCMS will provide the Service in accordance with these Terms and any applicable Order Form.
Current Subscription Plans, pricing, GMV bands, plan eligibility, and key included capabilities are described on the ReadyCMS pricing page.
ReadyCMS is a modular platform. Certain capabilities may be provided through Plugins, add-ons, integrations, or separately priced services rather than through the base Subscription Plan.
2.2 Service availability
ReadyCMS aims to provide high availability but does not warrant that the Service will always be uninterrupted, error-free, or available at a particular time unless otherwise expressly agreed under an applicable service-level agreement.
Planned maintenance will normally be communicated through the Service and, where ReadyCMS reasonably expects material disruption, by email or another appropriate notice.
2.3 Updates and changes
ReadyCMS continuously develops the Service and may introduce, improve, modify, replace, or discontinue functionality.
ReadyCMS may reorganize functionality, including moving functionality between the core platform and Plugins, provided that such change does not materially reduce paid functionality available to Customer during its current Subscription Term without reasonable notice.
Where a change materially reduces functionality for which Customer is paying, ReadyCMS will provide at least 30 days' notice.
Customer may cancel the materially affected subscription before that change takes effect.
Routine improvements, interface changes, technical changes, security measures, beta functionality, and changes that do not materially reduce subscribed functionality do not require advance notice.
2.4 Beta and preview features
ReadyCMS may make beta, preview, experimental, early-access, or similar functionality available to Customer from time to time.
Such functionality may be incomplete, changed, suspended, or discontinued at any time and may contain errors or limitations.
Unless otherwise expressly agreed, beta and preview functionality is provided “as is”, is not subject to service-level commitments, and should not be relied upon for mission-critical operations.
Customer's use of beta or preview functionality is voluntary.
2.5 AI-powered functionality
Certain ReadyCMS features or Plugins may use artificial intelligence, machine learning, or third-party AI services.
AI-generated suggestions, content, classifications, predictions, summaries, recommendations, or other outputs may be incomplete, inaccurate, or unsuitable for Customer's intended purpose.
Customer is responsible for reviewing and approving AI-generated output before publishing, relying upon, or otherwise using it.
ReadyCMS does not warrant the accuracy, originality, legality, or fitness of AI-generated output.
Where third-party AI providers are used, relevant processing of Customer Personal Data will be handled in accordance with the DPA and applicable sub-processor disclosures.
2.6 Support
Support availability depends on the applicable Subscription Plan.
Standard support may be provided through ReadyCMS's support system, email, chat, or other support channels during Business Hours.
Growth plans may include priority support as described on the applicable pricing page.
Enterprise support, dedicated contacts, agreed response times, out-of-hours support, escalation procedures, and service-level commitments apply only where expressly stated in an Order Form or service-level agreement.
Unless separately agreed, support does not include consulting, training, custom development, implementation services, or troubleshooting of third-party systems outside ReadyCMS's control.
2.7 Customer cooperation
Customer will provide information, access, decisions, credentials, and reasonable cooperation necessary for ReadyCMS to provide support, investigate incidents, perform agreed implementation work, or otherwise fulfill its obligations.
ReadyCMS is not responsible for delays or failures caused by Customer's failure to provide reasonably required cooperation.
3. Accounts, security, and Authorized Users
3.1 Accurate information
Customer must provide accurate, complete, and current information when creating an Account and must keep that information reasonably up to date.
3.2 Account credentials
Customer is responsible for safeguarding its Account credentials.
Customer must use reasonable security measures and must enable two-factor authentication for administrative Accounts where ReadyCMS makes that functionality available.
Customer must notify ReadyCMS promptly at support@readycms.io if it becomes aware of unauthorized access or another suspected security event affecting its Account.
3.3 Responsibility for Authorized Users
Customer is responsible for acts and omissions of its Authorized Users as if they were Customer's own.
Customer must ensure Authorized Users comply with these Terms and applicable ReadyCMS policies.
3.4 Usernames and identities
Customer must not use or permit use of an identity, username, or Account configuration that:
impersonates another person or organization without authorization;
infringes another person's rights;
is materially misleading; or
is unlawful.
4. Subscriptions, pricing, billing, and renewal
4.1 Subscription Plans
The Service is provided primarily on a subscription basis.
ReadyCMS may offer different Subscription Plans designed for different use cases and levels of commercial scale.
The principal public Subscription Plans may include:
Core
For websites, content management, headless applications, and digital experiences that do not require ReadyCMS ecommerce functionality.
Commerce
For ecommerce businesses whose TTM GMV falls within the Commerce eligibility range published on the ReadyCMS pricing page.
Growth
For established or higher-value ecommerce businesses whose TTM GMV falls within one of the Growth pricing bands published on the ReadyCMS pricing page.
Growth may include multiple pricing bands under a single Subscription Plan.
Enterprise
For high-scale, complex, mission-critical, or otherwise non-standard implementations requiring custom infrastructure, support, contractual commitments, capacity, architecture, security, or other commercial arrangements.
ReadyCMS may also offer legacy, promotional, partner, reseller, or custom Subscription Plans.
Current prices and eligibility thresholds are published on the ReadyCMS pricing page unless otherwise specified in an Order Form.
4.2 Commerce and Growth pricing
Commerce and Growth provide access to substantially the same core ReadyCMS ecommerce capabilities.
ReadyCMS does not require Customer to move from Commerce to Growth merely because Customer has added an arbitrary number of products, content records, users, or similar resources.
Commerce and Growth pricing instead reflects the commercial scale at which Customer uses ReadyCMS.
Customer's applicable Commerce or Growth pricing band is determined primarily by TTM GMV according to the current thresholds published on the ReadyCMS pricing page.
Crossing a GMV threshold does not automatically:
disable Customer's storefront;
stop Customer's checkout;
remove products;
remove content records;
disable core ecommerce functionality; or
otherwise interrupt normal store operations.
Instead, Customer may become eligible for the applicable higher pricing band in accordance with section 4.4.
4.3 Measurement of GMV
ReadyCMS may calculate GMV and TTM GMV automatically using orders, transactions, subscriptions, integrations, APIs, and other commercial information recorded in or processed through the Service.
Customer is responsible for ensuring that its transaction information and relevant commercial records in ReadyCMS are materially accurate.
Customer must not intentionally manipulate:
transactions;
order statuses;
discounts;
refunds;
integrations;
store or Account structure;
billing configuration;
API behavior; or
other commercial data
for the primary purpose of reducing reported GMV or avoiding an applicable pricing band.
Where ReadyCMS reasonably identifies incomplete, duplicated, incorrectly classified, artificially structured, or otherwise inaccurate transaction information, ReadyCMS may make reasonable adjustments when calculating GMV.
Where information required to determine GMV is materially incomplete or unavailable, ReadyCMS may request reasonable supporting information from Customer.
Where multiple ReadyCMS Accounts or instances are deliberately structured or separated primarily to avoid an applicable pricing threshold, ReadyCMS may aggregate the relevant GMV for purposes of determining the appropriate pricing band.
ReadyCMS will make reasonable efforts to avoid double counting the same underlying commerce transaction.
4.4 Pricing-band reviews and movement
ReadyCMS may calculate or review Customer's TTM GMV monthly.
Unless an applicable pricing page or Order Form states otherwise:
Customer will normally move to a higher Commerce or Growth pricing band after exceeding the applicable threshold in three consecutive monthly reviews;
ReadyCMS will notify Customer before a paid upward reclassification becomes effective;
for monthly subscriptions, an upward reclassification will take effect no earlier than the first billing cycle beginning at least 30 days after notice;
for annual prepaid subscriptions, an upward reclassification will normally take effect at the next annual renewal unless otherwise agreed; and
eligibility for a lower pricing band may be reviewed after Customer has remained below the applicable lower threshold for at least six consecutive monthly reviews.
This mechanism is intended to avoid repeated pricing changes caused by temporary, seasonal, or insignificant fluctuations.
A movement between Commerce or Growth pricing bands resulting from Customer's TTM GMV is the application of the agreed pricing structure and is not by itself a general change to ReadyCMS's published pricing.
4.5 Enterprise Review
ReadyCMS may initiate an Enterprise Review where:
Customer's TTM GMV reaches or exceeds the Enterprise review level published on the pricing page;
Customer's use creates materially greater infrastructure or operational requirements than ordinarily supported under Growth;
Customer requests dedicated or custom infrastructure;
Customer requires contractual service levels;
Customer requires dedicated or enhanced support;
Customer requires custom architecture or significant custom integrations;
Customer has material custom security or compliance requirements;
Customer has special procurement, legal, or contractual requirements;
specific data-location, capacity, or operational requirements apply; or
another non-standard technical or commercial commitment is required from ReadyCMS.
Reaching the Enterprise review threshold does not automatically require Customer to purchase Enterprise.
Where an Enterprise arrangement is appropriate, its price, scope, service levels, and other commercial terms will be agreed through an Order Form or other written agreement.
4.6 Plugins and add-ons
Plugins and add-ons are commercially separate from the base Subscription Plan unless expressly stated otherwise.
Plugins may be:
free;
available with a free tier;
available under one or more paid tiers;
usage-based; or
subject to custom pricing.
A Plugin may contain different functionality, capacity, or usage allowances at different pricing levels.
Purchasing or activating a Plugin does not by itself change Customer's base Subscription Plan.
Moving between Commerce and Growth does not automatically include every paid Plugin.
Plugin prices and applicable conditions may be displayed:
in the ReadyCMS dashboard;
on the relevant Plugin page;
on the ReadyCMS website; or
in an Order Form.
The B2B Add-on is separately priced unless expressly included in an Enterprise or custom agreement.
4.7 Trials, free plans, promotional plans, and legacy plans
ReadyCMS may offer trials, free plans, promotional subscriptions, legacy plans, or other limited offerings.
Trials may require payment information.
Where a trial is configured to convert automatically, Customer will be charged for the applicable subscription unless it cancels before the trial expires.
Free, promotional, and legacy plans may have different functionality, commercial terms, capacity, support, or eligibility requirements.
ReadyCMS may modify or withdraw free or promotional offerings on reasonable notice.
4.8 Authorization to charge
By providing payment information, Customer authorizes ReadyCMS and its payment processors, including Stripe where applicable, to charge:
Subscription Fees;
Plugin and add-on Fees;
agreed usage-based Fees;
agreed infrastructure or capacity Fees;
applicable Taxes; and
other Charges expressly accepted by Customer.
4.9 Renewal
Unless otherwise specified in an Order Form, subscriptions automatically renew for successive billing periods of the same duration until canceled.
ReadyCMS may send renewal reminders and notifications concerning payment-method issues.
4.10 Cancellation by Customer
Customer may cancel an eligible self-service subscription through the ReadyCMS Subscription Center or by contacting ReadyCMS.
Unless an Order Form states otherwise, cancellation becomes effective at the end of the then-current paid Subscription Term.
Fees already paid are non-refundable except where required by mandatory law or expressly agreed otherwise.
Canceling a Plugin does not automatically cancel Customer's base ReadyCMS subscription.
Canceling the base ReadyCMS subscription may result in dependent Plugins becoming unavailable when the applicable paid period expires.
4.11 Failed payment
If payment fails, ReadyCMS may retry the payment and request updated payment information.
ReadyCMS may issue an invoice for an outstanding amount.
If payment remains overdue for 30 days after its original due date, ReadyCMS may suspend or terminate affected paid services after reasonable notice.
ReadyCMS may suspend sooner where continued use would materially increase an unpaid balance, create material financial risk, or where repeated payment failure reasonably indicates that Customer will not satisfy its payment obligations.
4.12 Platform capacity, exceptional usage, and fair use
ReadyCMS Subscription Plans include platform and infrastructure capacity appropriate to their intended use.
ReadyCMS does not generally use ordinary product counts, record counts, or routine API usage as automatic reasons to remove core functionality or force a plan upgrade.
However, exceptionally high infrastructure consumption can create material additional cost, performance impact, or operational risk.
Exceptional usage may include unusually high:
API traffic;
bandwidth;
storage;
database consumption;
media processing;
imports or exports;
background processing;
scheduled jobs;
search or indexing workloads;
email or notification processing; or
other infrastructure-intensive operations.
Where Customer's use materially exceeds reasonable usage for its Subscription Plan, ReadyCMS may:
investigate the usage with Customer;
recommend reasonable optimization;
require additional platform or infrastructure capacity;
recommend a more appropriate subscription or architecture;
offer separately priced capacity; or
propose an Enterprise or custom arrangement.
ReadyCMS will provide reasonable notice before imposing a new recurring Charge arising solely from exceptional infrastructure usage.
If Customer declines reasonably required additional capacity and its continued use materially affects Service stability, security, performance, other customers, or ReadyCMS's ability to provide the Service, ReadyCMS may, after reasonable notice, restrict the exceptional usage to a level reasonably appropriate for Customer's subscribed capacity.
ReadyCMS may apply immediate technical rate limits or protective measures where reasonably necessary to address abuse, security threats, malfunction, denial-of-service conditions, or material degradation of the Service.
4.13 Taxes
All Fees are exclusive of VAT and other applicable taxes, duties, or levies unless expressly stated otherwise.
Customer is responsible for applicable Taxes associated with its purchase, excluding taxes based on ReadyCMS's net income.
Where Customer is legally required to withhold tax from a payment, Customer must, to the extent legally permitted, gross up the payment so that ReadyCMS receives the amount it would have received without the withholding.
4.14 Refunds and consumer rights
Except where mandatory law provides otherwise, Fees are non-refundable once the applicable paid period has begun.
ReadyCMS may consider refund requests on a case-by-case basis.
Where Customer is a consumer, mandatory rights under applicable consumer-protection legislation apply and are not limited by these Terms.
Where applicable, mandatory law governs consumer withdrawal rights relating to distance contracts and digital services.
These consumer rights do not apply to purchases made wholly in the course of trade, business, or profession.
4.15 General pricing and plan changes
ReadyCMS may change published Fees, Subscription Plan structures, pricing thresholds, Plugin pricing, included capacity, or other commercial terms.
For a material price increase affecting an existing paid subscription, ReadyCMS will provide at least 30 days' advance notice by email, in-product notice, or both.
Unless otherwise stated in the notice:
a pricing change affecting a monthly subscription takes effect at the first renewal occurring after the applicable notice period;
a pricing change affecting an annual prepaid subscription normally takes effect at the next annual renewal; and
Customer may cancel the affected subscription before the new pricing becomes effective.
Movement between existing Commerce or Growth pricing bands resulting from Customer's TTM GMV is governed by sections 4.2 through 4.4 rather than this section.
4.16 Transitional and legacy pricing
ReadyCMS may provide existing Customers with temporary:
legacy pricing;
migration pricing;
promotional pricing;
transition discounts; or
other commercial accommodations
when introducing or changing a pricing structure.
Unless ReadyCMS expressly states that such pricing is permanent, transitional or legacy pricing expires on the communicated date.
After expiry, Customer will move to the then-applicable Subscription Plan or pricing band unless otherwise agreed in writing.
5. Acceptable Use
Customer must not, and must not permit an Authorized User or End User to, use the Service unlawfully or in a way that materially harms ReadyCMS, other customers, or third parties.
5.1 Service integrity
Customer must not use the Service in a way that causes or may cause material damage to the Service or impair its availability, integrity, performance, or security.
This includes unauthorized:
security scanning;
vulnerability probing;
penetration testing;
stress testing;
denial-of-service testing; or
circumvention of rate limits or security controls.
5.2 Unlawful use
Customer must not use the Service in connection with unlawful, fraudulent, deceptive, or materially harmful activity.
5.3 Unlawful Customer Content
Customer must not knowingly upload, store, transmit, publish, or link to Customer Content that:
a. is defamatory or maliciously false;
b. constitutes unlawful obscene or sexually explicit content;
c. infringes Intellectual Property Rights, privacy rights, confidentiality obligations, or rights under Data Protection Laws;
d. constitutes unlawful professional advice or representation;
e. unlawfully incites or instructs another person to commit a criminal offense;
f. breaches a binding court order;
g. breaches applicable anti-discrimination or hatred legislation;
h. breaches applicable official-secrets legislation; or
i. otherwise violates applicable law.
5.4 Harmful content
Customer is responsible for ensuring Customer Content is lawful and appropriate for its intended audience.
Customer must not use the Service to distribute illegal pornography, exploitative material, or unlawful graphic content.
5.5 Accuracy
Where Customer publishes factual statements concerning identifiable persons, Customer is responsible for taking reasonable steps to ensure such statements are lawful and accurate.
5.6 Professional and regulated advice
Customer is responsible for ensuring that professional or regulated advice provided through Customer's use of the Service is provided by appropriately qualified persons and in compliance with applicable law.
ReadyCMS does not provide legal, financial, medical, investment, tax, accounting, or other professional advice merely by providing the Service.
5.7 Marketing and spam
Customer must not use the Service to send unlawful unsolicited commercial communications.
Customer is responsible for:
obtaining legally required marketing consent;
providing legally required unsubscribe mechanisms; and
complying with applicable marketing and electronic-communications legislation.
Customer must not use the Service for unlawful chain letters, pyramid schemes, or materially deceptive commercial schemes.
5.8 Regulated activities
Customer must not use the Service for activities that are unlawful in jurisdictions relevant to Customer's operations.
ReadyCMS may prohibit or restrict use for particular regulated activities where reasonably necessary due to legal, payment-processing, security, reputational, or operational requirements.
5.9 Unauthorized data extraction
Customer must not systematically scrape, mine, harvest, or extract ReadyCMS platform data belonging to ReadyCMS or another customer without authorization.
This restriction does not prevent Customer from accessing or exporting its own Customer Content using functionality or APIs provided by ReadyCMS.
5.10 Malware and harmful code
Customer must not knowingly upload, transmit, execute, or distribute through the Service:
viruses;
worms;
spyware;
ransomware;
malicious scripts; or
other harmful software.
5.11 Monitoring and enforcement
ReadyCMS may monitor use of the Service to the extent reasonably necessary for:
security;
abuse prevention;
billing;
GMV calculation;
platform operation;
performance;
legal compliance; and
enforcement of these Terms.
ReadyCMS may remove or restrict access to Customer Content that it reasonably believes violates these Terms or applicable law.
Where reasonably practicable, ReadyCMS will notify Customer of material enforcement action.
6. Customer Content and responsibilities
6.1 Ownership
Customer retains all right, title, and interest in Customer Content.
Customer grants ReadyCMS a non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, display, modify, and otherwise use Customer Content solely to the extent reasonably necessary to:
provide the Service;
perform Customer's instructions;
maintain and secure the Service;
provide functionality enabled by Customer;
troubleshoot and support Customer; and
comply with applicable law.
6.2 Customer responsibilities
Customer represents and warrants that:
Customer has the rights and lawful basis necessary to provide Customer Content to ReadyCMS and authorize its processing; and
Customer Content and Customer's use of the Service comply with these Terms and applicable law.
6.3 Aggregated and analytics data
ReadyCMS may create and use ReadyCMS Analytics Data for purposes including:
operating the Service;
maintaining and securing the Service;
measuring performance;
understanding use of ReadyCMS;
developing and improving ReadyCMS products; and
generating aggregated benchmarks and insights.
ReadyCMS Analytics Data will not identify Customer, an Authorized User, or an End User.
6.4 Disclosure
ReadyCMS may disclose Customer Content:
to sub-processors and service providers performing services on ReadyCMS's behalf;
where required by law, court order, or a binding request from a public authority;
where reasonably necessary to protect the rights, property, security, or safety of ReadyCMS, Customer, other customers, or third parties;
in connection with a merger, financing, acquisition, restructuring, insolvency, or sale of relevant assets, subject to appropriate confidentiality protections; or
where directed or enabled by Customer through use of the Service.
Where legally permitted and reasonably practicable, ReadyCMS will notify Customer before disclosing Customer Content in response to a compulsory governmental or public-authority request.
ReadyCMS does not sell Customer Content.
6.5 Customer commerce responsibilities
Customer is solely responsible for its products, services, commercial offers, product descriptions, prices, taxes, shipping terms, return policies, consumer disclosures, marketing claims, and transactions with End Users.
Customer is responsible for configuring the Service appropriately for the jurisdictions in which Customer operates and for complying with applicable consumer, ecommerce, tax, product-safety, accessibility, marketing, and other laws.
ReadyCMS provides software functionality and does not become the seller, merchant of record, importer, distributor, payment provider, or contracting party in transactions between Customer and its End Users unless expressly agreed otherwise.
6.6 Backups and exports
ReadyCMS maintains backup and recovery processes appropriate to the Service but does not guarantee that every item of Customer Content can be restored in every circumstance unless expressly agreed in an applicable service-level agreement.
Customer is responsible for maintaining independent copies or exports of Customer Content that is critical to Customer's business or subject to specific retention obligations.
6.7 Return and deletion after termination
Following termination or expiry of Customer's subscription, ReadyCMS will delete Customer Content from active production systems within 30 days and from ordinary backups within a further 90 days, except where:
a longer period is required by applicable law;
deletion from immutable or rotating backup systems is technically delayed until normal expiration; or
another period is expressly agreed in an Order Form or DPA.
Customer is responsible for exporting Customer Content it wishes to retain before access expires.
Where available, Customer may use ReadyCMS export functionality to obtain Customer Content in a structured, machine-readable format.
7. Data protection
To the extent ReadyCMS processes Customer Personal Data on Customer's behalf, the ReadyCMS DPA applies and forms part of this Agreement.
Depending on the relevant processing activity:
Customer acts as controller or processor; and
ReadyCMS acts as Customer's processor or sub-processor.
Each party will comply with its respective obligations under applicable Data Protection Laws.
ReadyCMS's processing of Personal Data as an independent controller, including information relating to Customer representatives, billing contacts, and ReadyCMS users, is described in the ReadyCMS Privacy Policy.
8. Security
ReadyCMS maintains technical and organizational measures designed to protect Customer Content and Customer Personal Data, as further described in the DPA and applicable ReadyCMS security or trust documentation.
ReadyCMS is responsible for the security of the ReadyCMS platform and infrastructure under its control.
Customer is responsible for:
safeguarding credentials;
appropriately configuring its ReadyCMS instance;
managing Authorized Users and permissions;
maintaining the security of third-party systems controlled by Customer;
protecting credentials for connected integrations;
using security functionality made available by ReadyCMS; and
ensuring Customer Content is lawful.
Where a Personal Data breach affecting Customer Personal Data occurs, ReadyCMS will notify Customer as required by applicable Data Protection Laws and the DPA.
9. Term and termination
9.1 Term
These Terms apply from the date Customer first accepts them and continue until all subscriptions and applicable Order Forms have terminated or expired.
9.2 Termination for convenience
Customer may terminate an eligible self-service subscription by canceling it in accordance with section 4.10.
An Order Form may specify a minimum commitment period or different termination terms.
9.3 Termination for cause
Either party may terminate this Agreement or an affected Service immediately by written notice if the other party:
materially breaches these Terms and, where the breach can reasonably be cured, fails to cure it within 30 days after written notice; or
becomes insolvent, ceases trading, enters liquidation other than for a solvent restructuring, or has a receiver or administrator appointed over substantially all of its assets.
ReadyCMS may suspend or terminate affected Services immediately where:
Customer creates a material security threat;
Customer materially violates section 5;
continued provision of the Service would place ReadyCMS in breach of applicable law;
Customer deliberately attempts to evade billing or GMV-based pricing;
Customer repeatedly fails to satisfy payment obligations; or
immediate action is reasonably necessary to prevent material harm to ReadyCMS, another customer, or a third party.
Where reasonably possible and appropriate, ReadyCMS will notify Customer and provide an opportunity to remedy the issue.
9.4 Consequences of termination
Upon termination:
Customer's right to use the terminated Service ends;
Customer remains responsible for Fees accrued before termination;
Customer Content is handled in accordance with section 6.5; and
provisions that by their nature should survive termination continue in effect, including provisions regarding payment, intellectual property, confidentiality, data handling, liability, and governing law.
10. Intellectual property
10.1 ReadyCMS Intellectual Property
All Intellectual Property Rights in the Service, including ReadyCMS software, APIs, documentation, interfaces, platform technology, designs, brands, and tools, belong to ReadyCMS or its licensors.
Nothing in these Terms transfers ownership of those rights to Customer.
10.2 Right to use the Service
During the Subscription Term and subject to payment of applicable Fees, ReadyCMS grants Customer a limited, non-exclusive, non-transferable right to access and use the Service in accordance with these Terms.
Customer may not sublicense, resell, or make the ReadyCMS platform itself available to unrelated third parties unless expressly permitted under a partner, reseller, agency, white-label, or other written agreement.
10.3 Restrictions on use
Except where mandatory law expressly permits otherwise, Customer must not:
- copy, modify, reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying structure of the Service;
- circumvent technical restrictions or access controls;
- use the Service to develop or train a substantially competing product or service;
- access the Service for the primary purpose of conducting competitive analysis intended to reproduce ReadyCMS functionality; or
- resell, sublicense, lease, or provide access to the Service to unrelated third parties except where expressly permitted by ReadyCMS.
10.4 Trademarks
The ReadyCMS name, logo, and product names are trademarks or commercial identifiers of ReadyCMS AB.
Customer may use them only with ReadyCMS's permission or to truthfully identify use of ReadyCMS.
10.5 Feedback
If Customer voluntarily provides suggestions, ideas, recommendations, bug reports, or other feedback regarding ReadyCMS, Customer grants ReadyCMS a perpetual, irrevocable, worldwide, royalty-free right to use that feedback for any lawful purpose without compensation or attribution.
10.6 Third-party and open-source components
The Service may incorporate open-source or other third-party components governed by separate license terms.
Nothing in these Terms limits rights granted directly to Customer under those licenses.
10.7 Customer name and marks
Customer grants ReadyCMS a non-exclusive, worldwide, royalty-free license during the Subscription Term to use Customer’s name, trade name, trademarks and logos solely for the purpose of identifying Customer as a ReadyCMS customer in ReadyCMS websites, customer lists, presentations, sales materials, investor or partner materials, and other reasonable promotional materials.
ReadyCMS will use Customer’s marks in a reasonable and professional manner and will comply with any reasonable brand guidelines provided by Customer.
This license does not permit ReadyCMS to imply that Customer endorses ReadyCMS beyond the fact that Customer uses the Service.
10.8 Case studies, testimonials and customer stories
ReadyCMS will not publish a detailed case study, attributed testimonial, interview, non-public performance data, confidential information, or other substantial promotional content concerning Customer without Customer’s prior written approval.
Where Customer approves a case study or similar promotional material, Customer grants ReadyCMS a non-exclusive, worldwide, royalty-free license to use the approved Customer name, trademarks, logos, quotations, website screenshots, and other materials supplied or approved by Customer for that purpose.
ReadyCMS will not materially alter an approved quotation, performance claim, or case-study statement in a way that changes its meaning without Customer’s further approval.
Customer represents that it has the rights necessary to authorize ReadyCMS’s use of any materials it specifically supplies or approves for use in the case study.
11. Plugins, integrations, and third-party services
11.1 Third-party integrations
The Service may connect to or rely upon third-party services, including:
payment providers;
banks;
couriers;
ERP systems;
marketing platforms;
CRM platforms;
AI providers;
analytics systems;
communications providers;
marketplaces; and
other integrations.
Third-party services are not controlled by ReadyCMS.
Unless ReadyCMS expressly agrees otherwise:
ReadyCMS is not responsible for the availability, functionality, pricing, policies, or acts of third-party services;
Customer's use of a third-party service is governed by that provider's terms;
Customer is responsible for obtaining required third-party accounts, credentials, licenses, and permissions; and
changes made by third-party providers may affect ReadyCMS integrations.
Where Customer enables an integration, Customer authorizes ReadyCMS to exchange information with the relevant third-party service as reasonably necessary to provide that integration.
A ReadyCMS Plugin may rely upon a third-party service and may cease to function or change if that service is discontinued or materially modified.
ReadyCMS will use reasonable efforts to maintain supported integrations but does not guarantee perpetual compatibility with external services.
11.2 Payment services
Where Customer uses a third-party payment service through ReadyCMS, the payment provider, and not ReadyCMS, is responsible for payment authorization, settlement, chargebacks, payment-account services, and other regulated payment services provided by that provider.
Customer is responsible for maintaining its agreement with the payment provider and complying with the provider's applicable requirements.
ReadyCMS does not guarantee that any particular payment provider will approve, process, or settle a transaction.
12. Changes to these Terms
ReadyCMS may amend these Terms from time to time.
For material changes affecting existing paid Customers, ReadyCMS will provide at least 30 days' advance notice by email, in-product notification, or both.
The notice will state the effective date of the updated Terms.
If Customer does not agree to a material change, Customer may cancel the affected subscription before the change takes effect, subject to any applicable Order Form.
Continued use of the affected Service after the effective date constitutes acceptance of the updated Terms.
Changes required by law, reasonably necessary to address urgent security or abuse issues, or changes that do not materially reduce Customer's rights may take effect sooner where reasonably necessary.
13. Disclaimers
To the maximum extent permitted by law, and except for express commitments contained in an applicable Order Form or service-level agreement, the Service is provided "as is" and "as available".
ReadyCMS does not warrant that:
the Service will always be uninterrupted or error-free;
every defect will be corrected immediately;
the Service will satisfy every Customer requirement;
third-party integrations will remain continuously available;
third-party data will always be accurate; or
use of the Service will produce any particular revenue, conversion, SEO, marketing, commercial, or other business result.
ReadyCMS recommendations, analytics, AI-generated outputs, forecasts, insights, reports, or similar functionality are informational tools and should not be treated as guaranteed outcomes or professional advice.
Nothing in these Terms excludes warranties, remedies, or rights that cannot lawfully be excluded.
14. Limitation of liability
14.1 Excluded losses
To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, consequential, exemplary, or punitive losses.
ReadyCMS will not be liable for loss of:
profits;
revenue;
business opportunities;
anticipated savings;
goodwill; or
data,
except to the extent such liability cannot lawfully be excluded.
14.2 Aggregate liability cap
To the maximum extent permitted by applicable law, each party's total aggregate liability arising out of or in connection with these Terms will not exceed the greater of:
a. Fees paid or payable by Customer to ReadyCMS during the 12 months immediately preceding the event giving rise to the claim; and
b. EUR 1,000.
Where an Enterprise Order Form expressly establishes a different liability cap, the Order Form prevails.
14.3 Exceptions
The exclusions and liability cap in this section do not apply to:
Customer's obligation to pay Charges due;
infringement or misappropriation of the other party's Intellectual Property Rights;
breach of confidentiality;
fraud, gross negligence, or wilful misconduct; or
liability that cannot be limited or excluded under mandatory law.
15. Indemnification
Customer will defend, indemnify, and hold harmless ReadyCMS, its affiliates, and their officers, directors, and employees against third-party claims arising from:
a. Customer's unlawful use of the Service;
b. Customer Content;
c. Customer's material violation of section 5; or
d. Customer's violation of applicable law,
provided that ReadyCMS:
notifies Customer reasonably promptly of the claim;
provides reasonable assistance; and
permits Customer reasonable control of the defense and settlement.
Customer may not agree to a settlement that admits wrongdoing by ReadyCMS or imposes obligations on ReadyCMS without ReadyCMS's prior consent.
16. Confidentiality
Each party may receive non-public information from the other that is confidential by its nature or circumstances ("Confidential Information").
Each party will:
keep the other's Confidential Information confidential;
use it only as necessary in connection with this Agreement; and
protect it using at least reasonable care.
Confidential Information does not include information that the receiving party can demonstrate:
was already lawfully known without a confidentiality obligation;
becomes publicly available through no breach of this Agreement;
is lawfully received from a third party without a confidentiality obligation; or
is independently developed without use of the disclosing party's Confidential Information.
A party may disclose Confidential Information where required by applicable law, provided that, where legally permitted, it gives reasonable advance notice to the other party.
17. Force majeure
Neither party is liable for delay or failure to perform an obligation, other than payment obligations, to the extent caused by a Force Majeure Event.
The affected party will:
notify the other party within a reasonable time;
use reasonable efforts to mitigate the effects; and
resume performance when reasonably possible.
If a Force Majeure Event materially prevents performance for more than 60 consecutive days, either party may terminate the materially affected Service without liability for future performance.
18. Governing law and jurisdiction
These Terms are governed by Swedish law, excluding its conflict-of-laws rules.
Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the Swedish courts, with Göteborgs tingsrätt as the court of first instance, except that either party may seek urgent injunctive or equivalent relief in any court of competent jurisdiction.
Where Customer is a consumer, mandatory consumer-protection rules applicable to Customer remain unaffected and grant Customer any rights that cannot legally be limited by these Terms.
Eligible consumer disputes may be referred to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden — ARN) in accordance with ARN's applicable rules.
Nothing in this section restricts a mandatory right of a consumer to bring proceedings before another competent court.
19. General
19.1 Entire agreement
These Terms, together with incorporated documents and applicable Order Forms, constitute the entire agreement between the parties concerning the Service and supersede prior agreements concerning the same subject matter.
19.2 Purchase orders
Any purchase order or similar document issued by Customer is for administrative purposes only.
Terms contained in Customer's purchase order, procurement portal, vendor form, or similar document do not amend or supplement this Agreement unless expressly accepted in writing by an authorized representative of ReadyCMS.
19.3 Severability
If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
To the extent legally possible, an invalid provision will be interpreted or replaced in a manner that most closely reflects its intended commercial effect.
19.4 Waiver
Failure or delay by either party to exercise a right does not waive that right.
A waiver applies only to the specific matter for which it is given.
19.5 Assignment
Customer may not assign or transfer this Agreement without ReadyCMS's prior written consent.
ReadyCMS may assign this Agreement:
to an affiliate; or
in connection with a merger, acquisition, financing, restructuring, or sale of substantially all relevant assets,
upon notice to Customer.
19.6 Notices
Legal notices to ReadyCMS must be sent to:
Notices concerning data protection should also be copied to:
ReadyCMS may send notices to Customer using:
the primary email address registered to Customer's Account;
an in-product notification; or
another contact method specified in an Order Form.
Customer is responsible for keeping its contact information current.
19.7 No partnership or agency
Nothing in these Terms creates a partnership, joint venture, employment relationship, fiduciary relationship, franchise, or agency relationship between ReadyCMS and Customer.
Neither party has authority to bind the other except where expressly agreed.
19.8 Third-party rights
Except where expressly stated otherwise, a person who is not a party to this Agreement has no right to enforce its terms.
19.9 Headings
Section headings are provided for convenience and do not affect interpretation.
19.10 Language
These Terms are provided in English.
ReadyCMS may make translations available for convenience.
Where an applicable Order Form expressly identifies another language version as controlling, that version prevails for that Order Form.
Otherwise, the English version controls to the extent permitted by applicable law.
Contact
ReadyCMS AB
Rymdtorget 50 Lgh 1302
415 65 Göteborg
Sweden
Organization number: 559423-1010
VAT number: SE559423101001