DExpress for ReadyCMS

DExpress courier service integration with ReadyCMS

The DExpress plugin for ReadyCMS integrates seamlessly with DExpress, a leading Serbian courier service, transforming and simplifying your shipping operations. As a vital component of ReadyCMS, this plugin introduces a range of functionalities designed to streamline your workflow and reduce manual tasks.

Key benefits

• Streamlined operations: Automates the dispatch process, reducing manual errors and saving time.
• Enhanced customer experience: Provides real-time order tracking, increasing transparency and boosting customer satisfaction.
• Cost efficiency: Minimizes operational costs by reducing manual labor and optimizing resource use.
• Reduced error rate: Decreases the likelihood of shipping errors, resulting in fewer returns and fewer customer complaints.
• Faster delivery times: Speeds up order processing and shipping, enhancing customer service.

Features

• Send requests: This feature lets users easily submit package pickup requests to the DExpress courier service directly from the ReadyCMS interface, streamlining dispatch.
• Print stickers: Users can print shipping labels directly in ReadyCMS, streamlining the packaging process with shipments labeled and ready for dispatch.
• Auto sync of orders (PRO): This feature automatically synchronizes order data and updates statuses in real time, keeping customers informed about their order progress. It is particularly valuable for maintaining high customer satisfaction and operational transparency.
• Additional features (PRO): Includes advanced options such as automatic order closure, which further simplify the management of the e-commerce lifecycle, reducing manual workload and the potential for error.

The DExpress plugin integrates the DExpress courier service (a courier service from Serbia) with ReadyCMS. As a classic plugin, it enhances and streamlines workflows by adding crucial functionality.

Leveraging this plugin can drastically reduce the time spent on manual order processing — from about 3 minutes per order to just 10 minutes total per day.

This increase in efficiency not only saves time but also liberates resources, enabling you to redirect staff to more vital tasks as it reduces the need for manual labor.

Guide

1. Find the plugin: Go to the Plugins page in your ReadyCMS instance and find the DExpress plugin.

2. Configure the integration: Enter the required information to connect ReadyCMS to your DExpress account and define the default shipment settings.

   Customer details

   • CClientID: Enter the customer or contract ID provided by DExpress.
   • CName: Enter the sender name that should appear on deliveries. Use a clear, recognizable store or business name.
   • CAddress: Enter the sender’s street name without the house number.
   • CAddressNum: Enter the house or building number separately.
   • CTownID: Enter the corresponding DExpress town ID.
   • CTown: Enter the sender’s city or town.
   • CCName: Enter the sender’s contact person.
   • CCPhone: Enter the contact phone number.

   Bank and payment settings

   • Bank Account: Enter the bank account to which cash-on-delivery payments should be transferred. The field supports up to 20 characters.
   • Buy Out For: Select the applicable cash-on-delivery option based on your DExpress contract.

   Pickup locations

   Configure the locations from which DExpress can collect packages. The plugin supports separate settings for multiple pickup locations.

   For each location, enter:

   • PuName: The pickup location or sender name.
   • PuTownID: The DExpress town ID for the pickup location.
   • PuTown: The pickup city or town.
   • PuClientID: The DExpress contract or client ID associated with that location.
   • PuAddress: The pickup street name.
   • PuAddressNum: The pickup street or building number.
   • PuCName: The pickup contact person.
   • PuCPhone: The pickup contact phone number, including the country code where required.

   Default shipment settings

   • DlTypeID – Shipment Type: Select the default shipment or delivery service.
   • PaymentBy: Choose who pays for the parcel transport service.
   • PaymentType: Select how the transport service will be paid.
   • Weight: Choose the default shipment weight. This represents the total weight of all packages in the shipment.
   • ReturnDoc: Choose whether to create a return shipment or return documentation.
   • Content type: Select the type of goods normally included in shipments.
   • Note: Add a default note to be sent with shipment requests when needed.

   Account authentication

   • Username: Enter the username provided for your DExpress account.
   • Password: Enter the corresponding account password.
   • Prefix: Enter the prefix assigned to your account, when required.
   • Range: Enter the range assigned by DExpress, when required.
   • Test: Enable testing mode to create future shipments in the DExpress test environment. Disable it before processing live shipments.
   • Error logging: Enable this option to record technical errors for troubleshooting.

   DExpress provides Contract IDs, town IDs, authentication credentials, prefixes, ranges, and available delivery options. Contact DExpress support when you are unsure which values apply to your account.

3. Save and activate: Review the entered information and click Save & activate.

4. Order management: On the Orders page, filter orders ready for delivery by status. Mark all of them and request that the courier service pick up the packages. This takes about 2 minutes.
5. Printing stickers: Mark all orders again, go to Print, print them, and stick them on the packages.
6. Status update: When the courier picks up the packages, mark them all and change the status to Shipped.
7. Auto sync: The PRO version syncs data and order status so customers can track their shipments.

Additional info

The plugin prioritizes shipping fields (name, address, phone, city) and automatically falls back to billing details only when shipping data is missing, giving you more accurate receiver information out of the box.

House numbers are handled as a separate field and never duplicated. If the number is already present in the street (e.g. Lipa 15 + 15), it won’t be appended again, preventing labels like Lipa 15 15.

Receiver phones are normalized to a consistent international format, and addresses are cleaned of extra whitespace and legacy artifacts.

Returned orders

If a package is returned (e.g., the customer didn't receive it), it's best to mark the original order as returned, then duplicate the order to resend the package.
This is because courier service requests are tied to the original order number. The same order number cannot be reused to generate a new shipment request.
Duplicating the order creates a new order number, allowing a fresh courier request with the exact details.

Q1: What is the DExpress plugin for ReadyCMS?

A1: The DExpress plugin integrates DExpress courier services into ReadyCMS, allowing seamless management of shipping processes like package pickups, order cancellations, and printing shipping labels directly from your ReadyCMS dashboard.

Q2: How does the DExpress plugin improve shipping operations?

A2: By automating key shipping tasks such as dispatch requests, label printing, and order tracking, the DExpress plugin minimizes manual errors, speeds up delivery times, and enhances the overall efficiency of shipping operations.

Q3: What are the key features of the DExpress plugin?

A3: The plugin features include sending package pickup requests, canceling requests, printing shipping labels, and, with the PRO version, automatic order syncing and additional management options such as automatic order closure.

Q4: How does the DExpress plugin enhance customer experience?

A4: It provides real-time tracking updates to customers, ensuring transparency and improving satisfaction by keeping them informed of their order status throughout the delivery process.

Q5: What should I do if a package is returned and the customer still wants it?

A5: Mark the original order as returned and create a duplicate of the order. This ensures a new order number is generated. Since courier services are linked to order numbers, resending a package using the same order number will not work.

Q6: What additional features does the PRO version offer?

A6: The PRO version includes advanced functionalities such as automatic synchronization of order data, real-time updates on order statuses, and automatic order closure to streamline e-commerce lifecycle management.

Q7: How do I set up the DExpress plugin in ReadyCMS?

A7: Enable the plugin through your ReadyCMS plugin settings, configure your preferences, and you can start using the integrated courier options directly from the Orders page on your ReadyCMS dashboard.

Q8: What operational benefits does the DExpress plugin offer?

A8: The plugin significantly reduces the time spent on manual order processing and facilitates better resource allocation by automating and streamlining shipping tasks.

Q9: How does the DExpress plugin integrate with the Insights dashboard in ReadyCMS?

A9: With the PRO version, the plugin integrates seamlessly with the Insights dashboard to provide detailed order history data, enabling better performance tracking and strategic planning.

Q10: What is the difference between the BASIC and PRO versions of the DExpress plugin?

A10: The BASIC version includes essential features such as sending and canceling requests and printing stickers, while the PRO version offers additional advanced features like auto-sync and automatic order closure for enhanced operational efficiency.